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Preparing for Admission

    1. Scheduling Admission

If you or your loved ones hospitalization was scheduled in advance, our International Patients Services Desk will notify you of the admission date and inform you on what time to arrive at one of our designated hospital. Depending upon the need, specialists at our hospital may also schedule medical tests, such as laboratory studies or X-rays. These tests will be performed at the hospital prior to your admission.

If you must cancel or delay admission, please contact our International Patient Services desk as soon as possible.

     2.  Interpreting Services

Interpreters for several languages including Arabic, Nigerian Languages, Japanese, Cantonese and Mandarin are available for our international patients. We can also provide interpreters in Sign Language.

In case you are not well-conversant in English, or if you are speech- or hearing-impaired, please contact our International Patient Services desk so we can arrange for an interpreter to assist you.

   3. What to bring? 

We know preparing for hospital admission can be a tedious and daunting task. We have provided a useful checklist on what you should bring on the day of your admission:

  • A referral letter from your treating physician
  • Original copies of identification such as Passport, Identity card, Birth certificate (for patients below 15 years), Driver’s license, etc.
  • Guarantee letter from insurance company or employer (applicable to international companies that have credit arrangements with our hospitals)
  • Previous medical reports e.g. X-Ray, Laboratory Reports, Blood Test Results, etc, if any
  • A list of all medication and the dosage that you are presently taking, if any. Outside medicines are not allowed, the routine medications will be administered by the hospital.
  • Any forms or letters with regard to your payment which that were not submitted
  • To make your stay more comfortable, we encourage our patients to bring along their own nightwear for any inpatient procedures
  • Clothes and comfortable footwear to wear. The hospital may provide a gown to wear for the patients during their stay
  • A mobile phone with charger
  • Personal toiletries like toothbrush, tooth paste, soap, shampoo, etc.

If you have any special requirements that you would like to discuss before your admission, please contact our International Relationship Manager and keep us informed well in advance.

     4. What not to bring:

  • Valuables like jewelry, watches, large sums of cash, etc.
  • Medications from home
  • Outside food, fruits and flowers